Shipping & Returns
How long does it take for my order to ship?
1-3 Shipping Days via USPS - Mail Shipping Method: US only
We ship all orders as quickly as possible and provide tracking number in hope for the best shipping experience for our customers. However, please note that there may be processing delays in shipping during sale events, peak shopping days, non-business days and holidays. 1-3 shipping days are based on 1-3 business days, excluding holidays.
*If your order was not received by the approximated date USPS’s discretion please contact us as soon as possible or you can contact USPS as they will be able to provide more detailed information regarding your shipment.
Domestic (US) Shipping Rates & Delivery Options
For US Deliver Map click here
We offer Domestic USPS Shipping options:
- $4 First Class: Via USPS for orders that weigh under 13 oz. (.81 lb.)
- $6 Priority Mail: Via USPS for orders that weigh over 13.1 oz. (.82 lb.) and less than 70 lb.
- Free Shipping: Via USPS for orders over $20.
- After your order is processed, transit time typically takes 1 to 3 business days. All shipping methods include tracking number. *exclusions apply
*All orders received by 2 p.m. PST will ship that same day; excluding orders received on Saturday, Sunday and Holidays. If received after 2 p.m., such orders will ship the following business day, Monday-Friday (excluding holidays).
FREE SHIPPING PROMOTION: STANDARD SHIPPING IS FREE FOR ORDERS OF $20 OR MORE BEFORE TAX. INTERNATIONAL SHIPPING IS NOT AVAILABLE AT THIS TIME.
We love our Shop Amorus USA makeup lovers and your satisfaction is very important to us.
To qualify for a Return:
- The item must be in original condition received.
- The item must be in original packaging and unused condition.
- Items must be received back to our Fulfillment Center within 14 days of your original order shipment date (as printed on your packing slip).
- Items must have been purchased from www.shopamorususa.com
Due to the low-cost nature of our products, we cannot accept any returns for any other reasons at this time. Available return and exchanges policies apply to US only.
Know before making a Return:
- Shipping charges are non-refundable, except in cases where we have made a shipping error.
- Shipping fee is paid by the buyer for returned shipping. We highly suggest to include tracking number. If the item is lost in transit we will not be able to complete the refund if we cannot track the returned shipment.
Items Not Eligible for Refund:
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- Returns received after 14 days of the original order shipment date.
- Shipping charges, except in cases where we have made a shipping error.
What happens if I return an item that I bought on sale or used a promo code on?
Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.
What if there was something wrong with my order?
If we have made a mistake with your order please contact us asap and we will gladly do our best to find the best solution for you at firstname.lastname@example.org
How do I return?
- Enter your order number and email address in the fields above and click “Start a Return”
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines.
- Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.
- Go to local post office, or another courier, to ship the package. Return address for the package:
- Please provide us the tracking number from post office or couriers if applicable. You can keep track of your package by receiving email for shipment updates.
- You will receive a email as soon as we received your items, and when refund is approved.
- Shop Amorus USA
C, San Diego, California, 92154, US
How soon will I get my refund?
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days after we receive and inspect your returned item.
- Make sure to choose the right shipping method as the returned order must be received within 14 days after your original order was shipped.
- Please allow 5 to 7 business days for package transit, plus an additional 2-3 business days for processing your refund after receipt at our Fulfillment Center.
Please be aware that shipping costs cannot be reimbursed nor we can take responsibility for any lost or damaged packages which are not shipped back with a tracking number; or if tracking number was not provided to us via our return process at the moment of your return.